FAQ

Frequently Asked Questions (FAQ) for eLASIS

  1. What are the system requirements for eLASIS services?
  2. What are the differences between Basic User Accounts and Premium User Accounts?
  3. How do I register for a Basic User Account?
  4. How to upgrade to a eLASIS Premium User Account?
  5. What are the payment options for eLASIS services?
  6. How do I make purchase payments?
  7. How do I know if my transaction is successful and my purchased product(s) is ready?
Questions and Answers

1. What are the system requirements for eLASIS services?
Web Browser (Firefox 8.0 or higher, Google Chrome), Acrobat Reader 9.4 (Digicert), Acrobat Reader 6.0 (Non-Digicert)

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2. What are the differences between Basic User Accounts and Premium User Accounts?

A Basic User Account provides immediate access to the list of products for the General Public. It can be upgraded to a Premium Account if the entity is under a professional group such as land surveyors, estate agents or advocates. A Premium Account allows a user to purchase restricted items (Aerial Photograph, Orthophoto).

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3. How do I register for a Basic User Account?

Below is a summary of the steps for Basic User Account registration:

 

Step1: Sign up for a Basic Package

Step2: Fill in your details and click on Save Application Form

Step3: An email from eLASIS containing an activation link will be sent to your email. Click on the activation link to activate your user account.

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4. How to upgrade to a eLASIS Premium User Account?

For a Premium User registration, you are required to present an application form along with the required supporting document(s) as stated in the form to the Sarawak Land and Survey Department, Malaysia's, Divisional Office. Follow the steps below:

 

Step1: Login to the eLASIS Storefront using your existing Basic Account

Step2: Click the Profile link to go to the edit user profile page

Step3: Click on the Apply for Upgrade to Premium Package button

Step4: The Upgrade for Premium Package page will be displayed. Fill in your details and click on the Upgrade to Premium Account button.

(Note: For a Company that is Registered in Malaysia, the user can provide details such as Company Name, BRN, and Company Address.)

 

Step5: Click on Print Application Form to print the form in PDF format.

(Note: You will receive an email containing a link to download the Premium User Account Request Form. This email serves as an additional option to retrieve the form for reprinting purposes.)


Step6: On the printed form, complete the information under Section A (3) and A (4).

Step7: Submit the form together with the supporting document(s) to the Sarawak Land and Survey Department, Malaysia, via its One Stop Counter.

Step8: Upon successful registration, you will receive an email from eLASIS for New Account activation.

(Note: A Sarawak Land and Survey Department Malaysia Officer will notify the applicant if the application is not eligible for Premium Account Registration.)


Step9: Click on the link sent to your email to activate your account.

(Note: Your previous User Account (Basic) will remain active until you activate your Premium Account.)

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5. What are the payment options for eLASIS services?

There are 3 payment options available for eLASIS Users:

1) Bank Account Direct Debit via Sarawak Government Official Secured Payment Gateway, Paybills Malaysia

2) Credit Card via Sarawak Government Official Secured Payment Gateway, Paybills Malaysia

3) Prepayment Account

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6. How do I make purchase payments?

If you opt to use Bank Account Direct Debit or Credit Card via Sarawak Government Official Secured Payment Gateway, Paybills Malaysia, below are the steps to be followed:

Step1: Proceed with payment by clicking the GO button. The Paybills Malaysia Payment Gateway screen will pop-up

Step2: Select the Payment Channel you wish to use and click Pay

Step3: In the next screen you will be able to confirm / change the amount that you want to pay

Step4: A payment acknowledgement page will be displayed for you to complete the bank validation/authorisation process

 

For the Prepayment Account;

Step1: Login as a premium user, go to Order History and click on Reference Number. A Payment Screen will be displayed.

Step2: Click on the Make Payment button. The Payment Summary page will be displayed.

(Note: For restricted products, payment is only possible after approval by the Sarawak Land and Survey Department, Malaysia, or the Sarawak State Secretary and the Police Department.)

 

Step3: Choose the account that you want to use and click on the GO button. The Payment Confirmation screen will be displayed.

Step4: Click on Confirm to make the payment using the available balance in your prepayment account.

(Note: Ensure your account balance is sufficient before making any purchase payments. To find out how to Top Up your existing prepayment account, please refer to Prepayment Account under User Account Guide in the Reference Guide section).

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7. How do I know if my transaction is successful and my purchased product(s) is ready?

For Softcopy products from eLASIS;

Upon successful payment; you will be notified via email or sms of the status of your payment. Once the product is ready for download, you will be notified via email or sms. Login to your eLASIS account to download the purchased product(s).

(Note: Product downloads will expire within 30 days. Once the product has expired, the user will not be able to download the product and must repurchase the product.)

 

For Hardcopy products from eLASIS;

Upon successful payment; you will be notified via email or sms of the status of your payment. Once the product is ready for collection, you will be notified via email or sms of the collection reference and collection details.

*In cases of failed payment transactions, an email notification of the failed transaction will be sent to the user. The user needs to retrieve the transaction reference number and reprocess the payment.

(Note: The purchase of restricted maps or extractions of Titles/Strata Titles are subject to clearance procedures or the Department's approval. Once the approval stage is complete and the payment is made, an email notification that the product ready will be sent to the user.)

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*For problems that are not listed in this FAQ, please contact SAINS Call Centre at 1-300-88-7246 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it